Shipping Policy

Eligible addresses

We deliver to street addresses in the contiguous 48 United States and the District of Columbia. Alaska, Hawaii, US territories, APO/FPO/DPO, PO boxes and international addresses are outside this service. There is no expedited shipping, walk-in collection or pickup option. The correspondence address is not a public retail or parcel counter.

Provide street number, street name, unit where relevant, city, state and ZIP code. A deliverable address must be confirmed before handling begins. Do not place private access passwords in ordinary address fields. If you notice an error, contact us promptly with the reference; sending an address change after dispatch does not guarantee interception.

Delivery cost and threshold

The standard charge is $5.95 per order. It becomes $0 when the merchandise total after discounts reaches $60. Shipping is not part of the threshold. Merchandise prices and the shipping charge include applicable sales tax, so no extra sales-tax amount is added at checkout. The written review should show the same calculation before you agree to payment.

If a pre-dispatch change moves the merchandise total across the threshold, we confirm the revised total before proceeding. A later ordinary partial return does not retrospectively impose a new shipping charge on an order that qualified when accepted. Original shipping is not refunded for change of mind; an entire order affected by a confirmed store error or defect includes a refund of any original standard delivery charge.

When the delivery estimate begins

Handling takes 1–2 business days. Standard transit takes 2–5 business days, for an estimated total of 3–7 business days with no separate assembly stage. The clock starts after payment verification and confirmation of a deliverable address, not when an unpaid request is submitted. Bank-transfer verification may take up to 2 business days before that point. Business days are Monday through Friday excluding US federal holidays.

These estimates are not an arrival appointment or same-day-dispatch promise. Weather, carrier disruptions and holiday volume can affect transit. If we become aware of a delay before dispatch, we explain the revised expectation and offer agreement to the change or cancellation with an applicable refund rather than treating silence as unlimited consent to wait.

Dispatch and receiving

Keep the request reference and confirmation. Dispatch or tracking information can be provided when a shipment has actually been arranged; a request alone does not mean a label has been purchased or an email sent. Contact us for an update using the same reference instead of submitting a duplicate request. No specific carrier contract is promised by this policy.

Check the parcel and contents before first use. Keep packaging while a discrepancy is investigated. For ceramic or glass, avoid using a piece with a crack or chip. Photos of the outer package, packing and affected item can help, but cover personal address information if it is not needed to explain the problem. We do not require unsafe use to prove a fault.

Late, missing, damaged or wrong goods

Contact us if the parcel has not arrived by the end of the estimated 7 business days from the confirmed starting point. Check the address and normal receiving place where safe. We will review available shipment information and the next steps. A carrier scan does not automatically settle every delivery dispute, and you are not required to resolve a store error only with the carrier.

Please report visible damage or an incorrect item within 7 calendar days where practical to preserve evidence. This is a reporting target, not a limit on remedies for a fault discovered later. For a confirmed defect or store error, we arrange a prepaid return or reimburse reasonable agreed postage. The optional change-of-mind label deduction does not apply.

Returned-to-sender parcels

If a parcel returns because it could not be delivered, we review the reason with you before reshipping. Any actual additional delivery cost must be explained and agreed; it is not automatically charged. Where the shop caused the address or supply error, we do not pass that correction cost to you. If cancellation is appropriate, we explain the merchandise and original delivery refund rather than leaving the request unresolved.